Sign-Up

Go to MotoAuc.jp and click on the Register Button on the top right.

You will land on the registration page. 

All fields on the registration page are required. 

You will need to enter your mobile number.

You will need an active email address.

Set your password

Click on register, you will then be asked to verify your mobile number to access the website, you will be sent a SMS message containing the code you will need to enter to verify your phone number.

Once you are logged in you will also need to verify your email address before you can start bidding.

Profile Settings

Click on the user avatar with initials on the top right and click profile settings from the DropDown.

Where you will be able to manage 3 settings General - Add Credit Cards and Consignee/Notify Party

1- General 

General settings allow you to manage your customer profile, you will find some of your profile fields already filled with the data you entered while registering such as name and country. You can add more to complete your profile for a better user experience, such as Company, City, the Port you prefer, and your preferred currency.

Note: all the transactions and invoices are made in Japanese Yen, when you make a payment from your bank you must send the payment in Japanese Yen.

2 - Add Credit Cards

For the Deposit to Bid you can use your credit card, go to  “Add Credit Cards”, there you can add or remove your credit card details. 

Adding your card details here helps you to make the deposit payment required for your bid quickly. 

You can also add your credit card while bidding, the bidding process will take you there step by step.

Note: Due to credit card limits MotoAuc only uses credit card payments for the bidding deposit, All other purchase amounts over 100,000 JPY are made manually by bank to bank transfer, you will find the bank details on the checkout page.

Note: We do not keep any credit card information on our servers, we use a certified third party service Omise credit card processing company. 

To read more about Omise please visit www.omise.co

3 - Consignee/Notify Party

Here you can add or remove Consignee/Notify Party or you can edit already existing data.

After you won the bid MotoAuc requires the Consignee and Notify Party details to ship your motorcycle to you, it's better to add the details  here before you start bidding, that way the details will be just a click away from sending, after you pay the purchase amount.

If the Notify Party is the same as the Consignee party you can click on the Copy To Notify Party button and the same info will be added to the notify party.

Note: MotoAuc.jp does not share any of its user's personal data with anyone, you can read more about our privacy policy here.

Set your currency

MotoAuc base currency is Japanese Yen but lets you set your own preferred currency to make it easier to see what the cost in your local currency will be, please note the actual invoices will be in Japanese Yen.

How To Change Currency Preference

Click on the currency rate on the menu bar, and a preference bar will appear on top select the currency you prefer and click on "Change Preference".

What is the time on the menu bar?

Time on the menu bar is Current Japan Time, to help our overseas users to have a better idea of auction times.

Search - How the Search Works in MotorAuc

To search the available motorcycles for auction you need to be a member of our auction proxy bidding service motoauc.jp, our membership is totally free of cost and for everyone from every country.

Once you log in on MotoAuc.jp you will land on the search page of the website where the search box on the top of the page allows you to search in different ways.

The first box from the left allows you to select the motorcycle's manufacturer company (Make), Once you select the Make, the next box will show all available models from that manufacturer. 

After selecting the Make and Model there are two filter options for you to get to the specific motorcycle you want by selecting the year and mileage.

Once the selections are done just click the search button and all of the motorcycles available for that search will appear on the results list below the search box.

Please note: You do not have to select all of the search options in the search box. You can select any one of them and click on the search button, the results of your search will appear according to the option/s you selected.

For Example, if you select Ducati in the Make box and click the search button, all of the Ducati motorcycles available for the auction will appear on the results list. 

Or you can just select the “Year from”and “Year too” you want to search for and click the search button all the motorcycles from that year range will appear.

What are the dates in the search box?

The dates are days of auctions, which selection of each date will show motorcycles for auction on that date, once an auction day is done the data for that date stays on the site until midnight the day of the auction. 

If you see the auction is closed. You can select the next date and click on the search button and only the next auction day data will appear, a user can also select more than one date to search.

What is “Save this search”?

Once you have searched anything, you can save that search to your account and give the search a name to remember that specific search.

This way you can do regular searches by going through your saved search list without missing or forgetting some searches that you regularly perform.

Where can I find the “Saved Search” in my motorAuc.jp account?

Just below the search button in the “search-box” there is an option “Saved search” just click on it and all your saved searches will pop up.

Can a user delete a saved search?  Yes you can, just select the search item and click on delete

Can a user replace an old search with a new one?  Yes, just select the search item that you want to replace or edit with new search criteria.

Watch List

The Watch List is your favorites list. You can add a motorcycle to the watch list and keep the information of that auction lot on the watch list for easy lookup, you can also place your bids later from the watchlist so you do not have to go through search to find that motorcycle again.

Once that auction is closed, the items will remain on the watch list for your reference and will move into the previous auction tab in the watch list from midnight the day of auction.

This helps you to keep track of the auction lot and they can see what was the final price of that motorcycle which gives you a better idea for future bidding.

Deposit for bidding.

Once you have found a motorcycle or motorcycles to bid on you will need to pay 100,000 JPY bidding deposit per motorcycle that you wish to purchase. 

The deposit payment will be automatically deducted from the total amount of the purchase once the bid is won. 

MotoAuc allows you to bid on multiple motorcycles with one 100,000 JPY deposit. 

You can only win one motorcycle per 100,000 JPY deposit,

Example: you are bidding on 10 motorcycles and have placed 3 x deposits, our bidding staff will keep bidding and if possible will win 3 motorcycles out of the 10, if you only end up with one motorcycle your deposit will stay in your account until it is used, or is requested to be refunded.

Note: Once you have made a bid that is unable to be canceled, the deposit is not refundable until after the auction the deposit was being used for, if no auction lot is won then the deposit can be refunded (or kept on account for the next auction).

How to pay the bidding deposit

Go to the “Payments” in the menu bar and click on the “Deposit Now” button,  it will take you to an online deposit box where you can pay using  Visa, Mastercard and JCB credit cards.

Or you can just click on the “Bid Now” button on the search page on any motorcycle you would like to bid on and it will ask you to pay the deposit first.

After you click on the “Deposit Now” button it will take you to the deposit payment page. Where you will have to add your credit card information first. 

To add your credit card information click “Add New Credit Card” and a pop up will appear for card information

Once you add the information you are all set to pay a deposit and start bidding.

Note: We do not keep any credit card information on our servers, we use a certified third party service Omise credit card processing company. 

To read more about Omise please visit www.omise.co

Making a Bid - The exciting bit

Once you have found your chosen Motorcycle/s to bid on, click on “Bid Now” and make your offer, tick the accept the terms and conditions (Yes you should read them) and click bid.

Once you have bid on any Motorcycle it will appear in the Bid list page.

Then wait for the Auction,  Our bidding staff will make the bid on your behalf at the Auction.

If you are the highest bidder congratulations you got the motorcycle you wanted and if not we can try again on another one for you.

Either way you will be informed by our bidding staff through E-mail or Text notification

You can check and see the status of the bid and the result of the auction on your bid list page.

Can I still bid on the motorcycle where it says Auction Closed?

Generally you cannot bid on a Motorcycle after the auction is closed with the exception of a motorcycle being listed as closed on the current day of auction, there may be a small window of opportunity to make a bid manually by contacting our staff.

This is due to our site closing the bids approximately 2 hours prior to the actual auction lot being physically auctioned.

Can I cancel my bid?

Yes, you can cancel your bid and can also re-bid on that motorcycle again if you wish to change the bid price.

The bid can only be canceled up to 2 hours before the auction time cutoff for bidding.

Note: If there is less than 2 hours until the auction, the bid cannot be canceled, in this case you will need to call the bidding staff on our direct number for cancellation if the bidding staff hasn't already bid or placed a proxy bid on the auctions computer system on that motorcycle till then the bid can be canceled, manual cancellations are not guaranteed to be canceled and will still count as a auction purchase if not able to be manually canceled.

What is the “previous bids” tab?

The bid page displays your current bids, once the auction is done the data will move to the previous bids page at midnight the day o, regardless of if you won the bid or not, data will remain there as a record.

My Purchase

Once you have won a bid on a motorcycle the details will appear in “my purchase” where the user can see all the details of that motorcycle, order status, and order tracking bar.

You will also receive an email with the motorcycle purchase cost invoice, this must be paid in full within 48 hours of winning the auction.

Payments

In the payment menu you can see the

• Invoices advance payment

• Pay the advance payment by Credit Card

• The motorcycle cost invoice

• Upload the payment receipt from your bank of the Motorcycle cost invoice

• The shipping fee Invoice

• The payment receipt from your bank of the shipping fee Invoice

We also send emails with information for every step along the way.

Please note that we must receive the payment receipt of the motorcycle cost within 48 hours of the motorcycle being invoiced to you, failure to do so will incur additional costs.

In payments, you will find all the records of transactions between yourself and MotoAuc and also the transition history with invoices.

How to pay the Motorcycle Purchase Cost?

If you are a successful bidder, as soon as the auction is over you will receive a detailed email from us with the motorcycle cost invoice, you can click the link in that email which will take you to the payment page on MotoAuc site.

On the “Payments” page, you can also see the invoice of the won motorcycle, clicking on pay now will take you to the payment page as detailed above

On the payment page, you will see our bank details where you will be sending the purchase price of your motorcycle

Once the payment is made through your bank, please take a scan or photo of the bank transfer receipt and upload it to the payment page, fill out the amount paid, then click “Submit for Review”, our accounting administration will check for your incoming payment and send you a receipt once it has been received.

You will then be sent an email to ask for the Consignee and Notify Parties for shipping, where you want us to send your Motorcycle. If the payment is not complete you will be asked to pay the remaining amount before the shipping process commences.

How to send shipping Details

To send the shipping details you will need to add those details in your account 

Add consignee and notify party

Go to profile setting from the menu and click Consignee/Notify Party from the left menu.

Click the button “Add New Consignee”, fill out the details and make sure, double check that they are correct, very important!, once you have entered the details click create.

It will show the Consignee details in the Consignee list on the page, you will see three buttons on the right, edit, delete, add to notify party.

If the Notify Party is the same as the Consignee party you can click on Copy To Notify Party button and the same info will be added to the notify party.

Once you add the required information go to “My Purchase” in the menu and click on “View Details” on the right side of the table. you will see the Shipment Detail just below the payment details table. Select the consignee and the notify party and click on “Send Shipping Details”.

Once we receive the shipping details, we will let you know the shipping fee for that destination.

We will then send you the invoice for the shipping cost, the process of paying the shipping cost is the same as the motorcycle purchase cost. 

Once we receive the shipping cost your motorcycle will be processed for shipment, you will be updated by email the shipping details, which are also available from the “Purchases” menu on the site.